Limited Warranty - New
Limited Warranty
Every product we sell is backed by its manufacturer's warranty — and we actively help you use it. Poolzilla-branded products carry an additional 1-year warranty directly from us. Here's exactly what's covered, what isn't, and how to get help fast. (732) 395-2225
Any product sold under the Poolzilla brand — including filter cartridges, cover hardware, steps and ladders, deck flanges, and miscellaneous parts and accessories — is covered by a 1-year limited warranty against manufacturing defects, backed directly by us.
Manufacturer Warranties — All Other Products
Every product we sell from third-party brands (Hayward, Pentair, Jandy, and others) comes with the manufacturer's warranty as provided. Warranty terms vary by brand and product — check the documentation included with your product or contact us and we'll look it up for you.
How Warranty Coverage Works
| Product Type | Warranty Coverage | Who to Contact First |
|---|---|---|
| Poolzilla-branded products | 1-year Poolzilla warranty | Us — (732) 395-2225 |
| Pool kits (above ground) | Manufacturer warranty (20-year prorated) | Us — we'll assist |
| Pool kits (inground) | Manufacturer warranty (varies by component) | Us — we'll assist |
| Hayward / Pentair equipment | Manufacturer warranty (1–3 years typical) | Us — we'll assist |
| Chemicals | No warranty — non-returnable | N/A |
What's Covered
- Manufacturing defects in materials and workmanship
- Components that fail under normal use and proper installation
- Products that do not perform as described under normal operating conditions
What's Not Covered
- Normal wear and tear — gradual deterioration from regular use over time
- Improper installation — damage resulting from incorrect installation or failure to follow manufacturer instructions
- Chemical damage — damage caused by improper water chemistry, over-chlorination, or use of incompatible chemicals
- Misuse or abuse — damage from use outside the product's intended purpose or rated capacity
- Environmental damage — UV fading, freeze damage from improper winterization, storm or flood damage
- Unauthorized modifications — any alterations made to the product
- Cosmetic damage — scratches, fading, or surface marks that don't affect function
- Damage noted at delivery that was signed off on — inspect all freight shipments before signing
Warranty Claims — How to File
- Contact us first — call (732) 395-2225, text, or email sales@poolzilla.com with your order number, a description of the issue, and photos where possible
- We review your claim — we'll confirm whether the issue is covered under warranty and advise next steps. For Poolzilla-branded products this happens quickly. For manufacturer warranties we'll assist you through the process.
- Return if required — if the product needs to come back, we'll provide a prepaid return label for all confirmed defective items regardless of brand
- Resolution — replacement ships as soon as the claim is confirmed. If replacement is unavailable, a full refund is issued to your original payment method
Warranty Period
Warranty coverage begins on the date of purchase (your order date). Keep your order confirmation — it serves as your proof of purchase for all warranty claims. Warranty claims made after the coverage period must be directed to the manufacturer directly.
Limitation of Liability
Poolzilla's liability under this warranty is limited to the replacement or refund of the defective product. We are not responsible for incidental or consequential damages including but not limited to: loss of pool use, water loss or refilling costs, installation or removal labor costs, or damage to surrounding property.
This warranty gives you specific legal rights. You may also have other rights which vary by state.