Returns & Exchanges
Returns & Exchanges
Return window
Refunds and exchanges are accepted within 30 days of receipt. If 30 days have elapsed since your purchase, unfortunately, we cannot accept returns or exchanges.
Item defects
Items with a manufacturing defect may still be eligible after 30 days. Contact sales@poolzilla.com.
To start a request
Email sales@poolzilla.com with:
- Order ID or invoice number
- Photos of the item
- Name and shipping address used on the order
Non-returnable items
The following cannot be returned:
- Custom ordersCustom safety covers, spa covers, and pool liners. These are final sale once in production.
- Hazardous materialsChemicals (including non-chlorinated oxidizers), acids, bases, and paint or paint-related products.
- Used or installed equipmentAbove ground and inground pools, pumps, filters, heaters, heat pumps, motors, and lights.
- Shipping and handling chargesNon-refundable on all orders.
Partial refunds
Returnable items may receive only a partial refund if they are:
- Used or unpackagedShow clear signs of use, or are missing original packaging.
- Not in original conditionDamaged or missing parts for reasons other than a manufacturing error.
Shipping & refunds
Return and Exchange shipping
- You are responsible for the shipping costs associated with returning or exchanging your item. Shipping costs are non-refundable.
- For items $75+, use a trackable service or shipping insurance.
- Delivery times for exchanged items vary by location.
Refund processing
- Returns are inspected upon arrival.
- You will receive an email confirming approval or rejection.
- Approved refunds are issued to the original payment method.
Refund not received
- Check your bank account, then contact your bank or card issuer. Processing times vary.
- If still missing, please follow up with us at sales@poolzilla.com with your order or invoice number.
Return questions?
sales@poolzilla.com · (732) 395-2225